phream is committed to protecting the personal information of every player on the platform. This Privacy Policy explains what data phream collects from you, how it is used, who it is shared with, and the rights you have over your information as a Filipino resident under the Data Privacy Act of 2012 (Republic Act No. 10173).
Last Updated: January 2026Privacy at a Glance
Before you read the full policy below, here are the six most important things to know about how phream handles your personal information.
Governed by Philippine Data Privacy Law
phream processes personal data in compliance with the Data Privacy Act of 2012 (RA 10173) and the implementing rules of the National Privacy Commission (NPC) of the Philippines. Your data rights as a Filipino resident are recognized and respected in full.
256-bit SSL Encryption on All Transmissions
Every piece of data you send to or receive from phream is protected by 256-bit SSL encryption — the same standard used by Philippine banks and major financial institutions. Your personal and payment information is never transmitted in plain text at any point.
No Sale of Personal Data — Ever
phream does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely for operating and improving the phream platform, completing your transactions, and complying with legal obligations. Full stop.
You Control Your Data
phream players have the right to access, correct, delete, and port their personal data. You can request a full copy of the data phream holds on you, ask for corrections, or request deletion of your account and data at any time by contacting the phream Data Protection Officer.
Cookies Used for Performance Only
phream uses cookies and similar technologies for session management, platform performance, and basic analytics. phream does not use cookies to build advertising profiles or track players across third-party websites. Cookie settings can be managed through your browser preferences.
Breach Notification Within 72 Hours
In the unlikely event of a data breach affecting your personal information, phream is committed to notifying affected players and the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach, in accordance with NPC Circular requirements.
Applicability: This Privacy Policy applies to all personal data processed by phream in connection with your use of the phream website at phream.vip, the phream mobile experience, and all related services, games, promotions, and customer support interactions. By creating a phream account or using phream in any capacity, you acknowledge that you have read and understood this policy.
phream ("we," "us," or "our") is committed to the responsible, lawful, and transparent processing of personal data belonging to all individuals who interact with the phream platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 of the Philippines (Republic Act No. 10173, hereafter "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC).
This policy covers all personal data collected by phream in the following contexts:
This policy does not cover data processing by third-party game providers, payment processors, or other external services that may be accessible through phream. Those third parties operate under their own privacy policies, which phream recommends you review where applicable.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, phream is the personal information controller in respect of the data collected and processed through the phream platform. phream has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and ensuring compliance with applicable Philippine data privacy law.
To contact the phream Data Protection Officer for any data privacy-related query, request, or complaint, please use the contact information provided in Section 15 of this policy.
Data Protection Officer: The phream DPO can be reached by contacting phream support via live chat (available 24/7 on the platform) and specifically requesting a referral to the Data Protection Officer. All DPO-specific requests are handled separately from general support queries and receive dedicated attention.
phream collects personal data that is necessary, proportionate, and relevant to the purposes for which it is processed. The following table summarizes the categories of personal data collected and the sources from which they originate.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Provided by you at registration or during KYC |
| Contact Data | Philippine mobile number, email address (if provided) | Provided by you at registration |
| Identity Document Data | Government ID type, ID number, ID image (for KYC) | Provided by you before first withdrawal |
| Financial Data | GCash number, PayMaya number, bank account details (masked), transaction history | Provided by you during deposits and withdrawals |
| Gaming Activity Data | Game sessions, wagers, wins, losses, game type, bonus usage | Generated automatically by platform activity |
| Technical Data | IP address, device type, browser type, operating system, session duration | Collected automatically on platform access |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Generated during support interactions |
| Marketing Preferences | Communication opt-in or opt-out status, promotional offer interactions | Provided by you during account setup or updated via account settings |
phream may process certain categories of sensitive personal information, as defined under the DPA, including national identification numbers and financial account details. Such data is collected strictly for KYC and anti-money laundering compliance purposes and is subject to heightened security and access controls within phream's systems.
phream does not require you to provide data beyond what is necessary for the purposes described in this policy. However, failure to provide certain data — such as KYC documentation — will limit your ability to access specific features, such as withdrawals, as described in phream's Terms & Conditions.
phream processes your personal data for the following specific purposes:
Identity and contact data is used to create and maintain your phream account, authenticate your identity on each login, verify that you meet the 21+ age requirement for casino gaming, and communicate important account-related information to you via SMS or email.
Financial data and identity document data are used to process your deposits and withdrawal requests, conduct KYC verification as required by anti-money laundering regulations applicable to Philippine gaming operations, and maintain financial records as required by law. phream does not store complete GCash or bank account credentials — payment data is held only to the extent necessary for transaction processing and regulatory record-keeping.
Gaming activity data and technical data are used to deliver the phream game catalog, maintain session continuity, calculate and award bonus entitlements, and monitor platform performance and stability. This data also supports phream's responsible gaming monitoring systems, which are designed to detect behavioral patterns associated with problem gaming.
Technical data, financial data, and gaming activity data are analyzed to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in phream's Terms & Conditions. This processing is necessary for the security of the platform and for the protection of all phream players.
Communications data is used to respond to your support queries, resolve disputes, and improve phream's support processes. Live chat transcripts and support email records are retained for a period consistent with phream's data retention policy (see Section 7).
Where you have opted in to receive marketing communications from phream, your contact data and gaming preferences may be used to send you relevant promotional offers, bonus notifications, and platform updates via SMS. You can withdraw your marketing consent at any time by updating your notification preferences in your phream account settings.
phream processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
phream does not sell your personal data. phream shares your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
phream does not share your personal data with third parties for their own marketing purposes. Any marketing communications you receive will come from phream directly and only where you have opted in to receive them.
Data Processing Agreements: All third-party service providers who process personal data on phream's behalf are required to enter into data processing agreements that obligate them to process data only as directed by phream, to maintain appropriate security measures, and to comply with applicable Philippine data privacy law.
phream retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account legal, regulatory, and operational requirements. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML and regulatory compliance |
| Financial Transaction Records | 5 years from transaction date | Philippine financial reporting laws |
| KYC Documentation | 5 years post-account closure | AML Act compliance |
| Gaming Activity Logs | 2 years from generation | Dispute resolution and responsible gaming |
| Support Communications | 2 years from last interaction | Operational continuity and dispute resolution |
| Technical & Log Data | 90 days from generation | Security monitoring and fraud prevention |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, phream will securely delete or irreversibly anonymize the relevant personal data in accordance with its data disposal procedures.
phream uses the following categories of cookies and similar tracking technologies on the phream.vip website:
phream does not use cookies or tracking technologies for cross-site advertising, remarketing, or behavioral profiling for third-party marketing purposes. phream does not place third-party advertising cookies on the phream.vip domain.
You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the phream platform, including the ability to log in and play games. Instructions for managing cookies in common Philippine-used browsers (Chrome, Safari, Firefox) are available through each browser's help documentation.
phream implements a layered approach to data security, combining technical and organizational measures appropriate to the sensitivity of the data processed. Key security measures include:
Your Role in Security: phream's security measures protect your data on our end. You also have a responsibility to maintain the security of your phream account by using a strong, unique password, enabling 2FA, and logging out on shared devices. phream support staff will never ask for your full password or complete payment credentials via any channel.
Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data phream holds about you. These rights may be exercised by contacting the phream Data Protection Officer as described in Section 15.
Right to Access
Request a copy of all personal data phream holds about you, along with information about how it is processed.
Right to Correction
Request correction of inaccurate or incomplete personal data held by phream, such as an error in your registered name or date of birth.
Right to Erasure
Request deletion of your personal data where phream no longer has a legal basis to retain it, subject to applicable retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where phream relies on legitimate interests as the legal basis.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Right to Complain
Lodge a complaint with the National Privacy Commission of the Philippines if you believe phream has not handled your personal data in accordance with the DPA.
phream will respond to verified data rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days with prior notification to you. phream does not charge a fee for exercising your data rights unless requests are manifestly unfounded or excessive in nature.
phream Casino is strictly prohibited to individuals under 21 years of age. phream does not knowingly collect, process, or retain personal data belonging to persons under the age of 21. If phream becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended and all associated data will be deleted in accordance with phream's data disposal procedures, except where retention is required for legal or regulatory compliance purposes.
If you are a parent or guardian and believe that a minor has registered an account on phream, please contact phream support immediately via live chat so that the account can be investigated and closed without delay.
phream's primary data processing infrastructure is located in Asia-Pacific jurisdictions. Where personal data is transferred outside the Philippines — for example, to cloud infrastructure providers or game providers with servers in other jurisdictions — phream ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that provided by the Data Privacy Act of 2012. Such safeguards may include data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission, adequacy determinations, or binding corporate rules.
Players who wish to know more about the international transfer safeguards applied by phream in specific cases may contact the phream Data Protection Officer as described in Section 15 of this policy.
The phream platform may include links to or embed content from third-party services such as game providers. These third parties operate under their own privacy policies, and phream is not responsible for the data practices of third-party services. phream recommends that you review the privacy policies of any third-party service you interact with through the phream platform. phream does not endorse or represent the data privacy practices of any third-party service provider.
phream reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance from the National Privacy Commission. Where changes are material, phream will notify active players by SMS to their registered Philippine mobile number or by a prominent notice on the phream platform at least seven days before the changes take effect. The date of the most recent revision is displayed at the top of this policy. Continued use of phream following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the updated policy, please cease using phream and contact the Data Protection Officer to request account closure.
For any queries, requests, or complaints relating to this Privacy Policy or phream's data processing practices, please contact the phream Data Protection Officer through the following channels:
If you are not satisfied with phream's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about the NPC complaints process is available through the NPC's official Philippine government channels.
phream's Commitment: Privacy is not a compliance exercise at phream — it is a fundamental part of the trust between the platform and every Filipino player who chooses to use it. The team takes data protection queries seriously and is committed to resolving them promptly, transparently, and in the spirit of the Data Privacy Act of 2012.
Your personal data is protected by 256-bit SSL encryption, processed under Philippine data privacy law, and never sold to third parties. phream is built for Filipino players — and that means earning and keeping your trust every day. Join thousands of players across Manila, Cebu, Davao, and beyond who game on phream with confidence.
21+ only · Play responsibly · Your data, protected under RA 10173